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When is my order processed and sent?

We process and ship all orders the following business day, not including Russian Public Holidays. Click here to find a list of the Public Holidays in Russia.

Shipping costs

We ship worldwide and offer various options for you: standard delivery via EMS and Express delivery via DHL. Shipping costs are not determined by the country of destination and parcel weight.

Standard EMS delivery

It usually takes 7 to 12 days to ship to most countries. However sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure.

Express delivery with DHL

DHL deliveries are received within 3-5 days of shipment and are fully traceable via the DHL Website. Please note that DHL deliveries are commonly assessed duties and taxes which are not covered by us.

I am not sure if my order was processed successfully?

If you think something went wrong when submitting the order, get in contact with our Customer Service team first before placing a new order. Send us an email at customers@km20.ru and we'll assist you further.